We deliver all European and International deliveries using Royal Mail or DPD. All orders placed before 14:00 GMT (Monday – Friday) will be despatched the same day in most instances. If an order is made after 14:00 GMT we cannot guarantee same day despatch. Please note that any duties or custom import charges applied to the goods during delivery are the responsibility of the receiver. We recommend if purchasing from outside the EU to check with your border/customs agencies before ordering so you’re fully aware of any charges that the goods may face when entering the country for delivery. All orders require a signature a signature upon delivery.

If the product you receive is faulty or not what you purchased, then please return the item(s) to us. We will need to know the reason for the return and whether you require an exchange or refund. Refunds will be processed upon receipt and examination of the product. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to show on your credit card or bank statement.

Delivery costs will also be refunded if the product is faulty. All items should be sent by registered post and securely packaged. Propellas can not accept responsibility for loss or damage to items being returned.

Please return all items to:

Propellas
22 Meadow Gardens, Heanor, Derbyshire DE75 7PH

Shopping online at Propellas is statistically safer than using your credit card at a high street store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorised computer.

All credit card details are captured over a secure 256-bit Secure Socket Layer (SSL). This means your credit/debit card number is scrambled during the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process. Propellas never stores your credit card information.

Our Secure Shopping Guarantee is your assurance that you’ll never have to worry about credit/debit card safety while shopping at Propellas.

If you wish to cancel or amend your order then please contact us as soon as possible and we will do our utmost to deal with your request.

No you do not have to register to place an order, our checkout process is designed to be simple and easy to use. We have adopted the less is more approach throughout the site, and especially on the checkout section. An account will automatically be created for your convenience.

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